Yamaha’s ‘Lifetime Quality Care’ will refine this year’s grand prix recognition to announce world class Yamaha technicians for service delivery and customer support
With an aim to further enhance the skills of its technicians, spare parts managers and service advisors, India Yamaha Motor Pvt. Ltd. (IYM) conducted the National Technician Grand Prix (NTGP) 2019 and National Parts Manager Grand Prix (NPGP) 2019 at the company’s Surajpur plant today. The competition aims to develop skilled technicians with an in-depth resourcefulness to troubleshooting and customer support.
On the backdrop of the company announcement of the Yamaha Lifetime Quality Care from October 2019 that provides one-stop solution through unique experiences, the company has strategized the 10th edition of the NTGP this year. It has witnessed participation from 2,522 contestants nationally in the ‘technicians’ category. In addition to it, another category of ‘Service Advisor’ that has been added to the NTGP in the year 2017, in order to strengthen the delegation of roles at the dealership levels with an objective of creating ‘Kando’ (i.e., a feeling of intense excitement and deep satisfaction) for Yamaha customers, has witnessed 1,289 contestants participating this year from across the country.
Yamaha had also introduced National Parts Manager Grand Prix (NPGP) competition since 2017 in order to judge the contestants’ skill sets in the areas of ‘Spare Part distribution and management’, ‘Warehouse handling’ along with ‘Managing parts inventory’ and ‘Customer handling’. Under this category, 499 participants have registered to contest for the coveted title in 2019.
In this one-of-its-kind contest that aims at strengthening the role of Customer Services, around 4,000 contestants from all over India competed in their respective category. The NTGP contest is designed to judge the contestants’ skill sets in the areas of ‘Quality Repair’, ‘Quick Repair’, ‘Economical Repair’, etc., thus intensifying the commitment of Yamaha to provide amiable customer service. In order to ascertain their levels of accuracy, the contestants are tested in Trouble Shooting, Yamaha Diagnostic Tool Version 3.0 (YDT V3.0), Repair, Final Inspection, Engine Noise, Vehicle Receiving and Delivery on actual two-wheelers with speed, accuracy and quality. The winners are decided based on cumulative score earned in all such test areas.
The winning technician of NTGP will also get a chance to participate in the World Technicians Grand Prix scheduled at Yamaha Motor Co. (YMC), Japan, in the year 2020.
Mr. Ravinder Singh, Senior Vice President, Strategy & Planning, Yamaha Motor India Sales Pvt Ltd., said: “Yamaha is delighted to host another successful NTGP event at its Surajpur plant today. The Yamaha Uniqueness is all about heart revving products and experiences. Further as the Lifetime Quality Care is announced, the brand is committed to enhance exciting experiences for its customers. The participating technicians this year have also outnumbered total participants at the NTGP and NPGP in the previous year. Yamaha’s constant endeavour is to offer exciting product line up to the customers along with flawless after sales services. With these winning titles, the brand reiterates its promise to provide world-class services and experiences that are stylish, exciting and sporty.”
National Technician Grand Prix (NTGP) was first held in India in 2010 which received participation from 350 technicians. Yamaha has been conducting the National Technician Grand Prix every year ever since and has witnessed an increase in participation year on year (2011: 650 technicians, 2012: 850 technicians, 2013: 726 technicians, 2014: 932 technicians, 2015: 1,385 technicians, 2016: 1,877 technicians, 2017: 2,243 technicians, 2018: 2,493 technicians).
The company announced the new ‘Lifetime Quality Care’ from October 2019. Such direction to realize customer satisfaction is done through skill developments of the service professionals. Yamaha Technical Academy (YTA) is its main education program functionary and is established worldwide in order to develop Professional technicians, in other words ‘Professional Technical Doctors’.