Surpasses a significant milestone of 400 customer touch points in the country
Toyota Kirloskar Motor (TKM) announced that the brand has reached a new milestone of over 400 customer touch points in the country, catering to the newer emerging markets. The strategic expansion is an integral part of the company’s intense commitment towards providing best-in-class products and services to wider customer base, across the country. The company inaugurated its 401st outlet – BJS Toyota in Bellary, Karnataka, thus reiterating its commitment. The newly inaugurated dealership in Karnataka is equipped with world-class facilities to cater to 3S (Sales, Service and Spare parts) requirements, elevating customer experience to newer heights in line with TKM’s philosophy of Quality, Durability and Reliability (QDR).
With a keen focus on expanding its presence in the country, TKM has been at the forefront of launching solutions that makes the brand more accessible. The company recently, also announced the launch of its first-ever Regional Stock Yard in Northeastern India, thus ensuring a leaner and efficient distribution network across the Northeastern States. Besides, TKM has enhanced its network reach consistently and has added more than 100 sales & service touch points over the last two years across all four zones.
Moreover, TKM recently expanded its service network with the launch of multiple PRO Service Centres. These centres are dedicated service facilities that are equipped to service any Toyota cars for all kinds of service – free service, regular paid periodic maintenance, minor general repairs and minor body and paint repairs as per Toyota standards besides servicing cars of other makes as well. The launch of the nation-wide PRO Service will substantially increase service footprint in smaller cities and towns becoming closer to customers than ever before and ensure they meet Toyota’s global standards of service.
Commenting on the ever-growing commitment to customers, Mr. Naveen Soni, Senior Vice President, Sales and Service, TKM, said: “It gives us immense pleasure on surpassing the milestone of 400 outlets in the country. With this accomplishment, we hope to cater to a wider range of customers with the best-in-class product and service offerings through our facilities in the country. Our motto is to ensure the highest level of customer satisfaction and fortifying the reliable image of the brand.
TKM’s India line-up boasts of segment leading products including the Innova Crysta, Fortuner, Camry Hybrid, Yaris, Glanza and the recently launched Urban Cruiser in its portfolio. This backed by its strong focus on QDR, truly reiterates TKM’s high customer retention, even as per industry standards. TKM is continuously striving to effectively reach out to its current and potential customers through its strong network channels.”