A Webinar meeting with Consumer Organisations was organized by Bureau of Indian Standards (BIS), SRO, Chennai, on March 16, 2021. Around 23 Representatives from Consumer Organisations & Citizen Consumer Club Co-ordinators from Tamil Nadu & Pondicherry participated in the webinar.

In his inauguration speech, Mr. M.V.S.D. Prasada Rao, Scientist-G & Deputy Director General – Southern Region, mentioned that BIS and Consumer Organizations shall work together in the interest of common consumers so that the common consumer should get quality products (e.g., Packaged Drinking Water, Pressure Cooker, LPG Cylinder, LPG Domestic Gas Stove, Cement, Infant Milk Substitutes, Milk Powders, Feeding Bottles, Electronic and IT Products, etc.), and BIS Product Certification can assure the consumers get quality products of Quality, Safety and Reliability.

He then added that any public or consumer organization shall not hesitate to bring to his notice on any issues regarding quality of BIS certified products, services rendered by BIS, unauthorized use of BIS Standard Mark by licensees / others, irregularities in operation and misuse of licence by BIS licensees, etc. Also if a customer feels unhappy about the quality of a BIS certified product, he / she should get in touch with the nearest office of the Bureau of Indian Standards. BIS shall arrange for their redressal by way of replacement / repair of the product in case the complaint is found to be genuine. Finally DDGS invited the Consumer Group Members for the World Standards Day 2020 Programme.

Ms. Jessy Benny, Sc-F & Head (CNBO-II), in her speech, informed that to create awareness among the common consumers, Consumer Organizations are expected to act as a bridge between the common public and BIS for disseminating the awareness messages to masses. In her presentation, she explained about the origin of Standardization, overview of Bureau of Indian Standards and its role in consumer Protection. She also informed the rights and responsibilities and how the Standardization and Certification Schemes of BIS enable common consumer to get quality goods and services. At the end of the presentation she informed about Consumer Act 2019 and the Complaint Redressal through BIS Website and aboy BIS Care App. After the end of the programme the various questions raised by the Consumer Groups were answered and their doubts were clarified.

This was issued by Mr. H. Ajay Khanna, Deputy Director (Marketing & Consumer Affairs), Bureau of Indian Standards, Southern Regional Office, Chennai.