The focussed customer-centric approach drives it to second place for second consecutive month
GO FIRST (formerly known as GoAir) registered strong performance in December 2021 with a market share of 10.7%, only second behind Indigo as per the figures declared by the Directorate General of Civil Aviation (DGCA).
GO FIRST’s dedicated customer-centric approach was a major driver in the airline’s improved performance in the third quarter, and during this period it registered zero customer complaints and cancellations. Efficiency was another key aspect for GO FIRST as it had an 83% on-time performance, second and marginally behind the number one. The overall strong performance can be summed up with its high load factor of 79%, third amongst all airlines.
Mr. Kaushik Khona, Chief Executive Officer, GO FIRST, said: “We believe we have consistently performed well and that is reflected in our consistent standing market share. The December performance are a reflection of our impeccable customer service and performance efficiency. Our customers have reiterated their faith in us. High on time performance, Zero cancellation and passenger complaints bear testimony to our relentless efforts to provide exceptional service.”