GO FIRST (formerly known as GoAir) announced the launch of the ‘Priority Boarding’ service that will significantly cut down the waiting time for GO FIRST passengers. This unique customer centric service is available on all domestic and international flights and will be applicable for all departing destinations on the airline network.
Aimed at offering comfortable and hassle free service, the priority boarding is part of our strategic initiative and commitment to ensure ease of travel for our discerning passengers. The service is available for pre-purchase across all channels, i.e., GO FIRST website, mobile app, contact centres, counters and agents. This service can be availed up to two hours before domestic departure and up until three hours before international departure.
The Priority Boarding service* comes at a nominal cost and offers the flexibility of cancellation and rescheduling of flights. There is no additional fee for infants. In case of cancellation by the airline or cancellation of the flight, the fee will be refunded.
Mr. Kaushik Khona, Chief Executive Officer, GO FIRST, said: “The comfort and convenience of passengers is our utmost priority and we constantly strive to create an exceptional flying experience for them. The ‘Priority Boarding’ service to all passengers is another step in this journey, and demonstrates our continued commitment to the ‘You Come First’ philosophy. With the introduction of this service, GO FIRST has yet again raised the industry benchmark for customer experience.”
GO FIRST has always been at the forefront of customer satisfaction and in line with its You Come First philosophy has introduced several passenger-friendly services aimed at providing a seamless experience. Coupled with high efficiency, this has enabled GO FIRST to capture the second spot in terms of market share as per the DGCA report for the quarter ending Dec ’21.
*Not applicable to group bookings